Shipping policy

UK SHIPPING COSTS

Please note that postage to Northern Ireland will be charged at the carriers standard shipping rate which is normally around £25-30 for occasion wear, and around £40-£50 for bridal wear.  

£7 for orders under £100

Complimentary for orders over £100.

Please note, if you are placing a rush order and you are UK based, we recommend either collection directly from the studio or organising a courier for delivery.

 

INTERNATIONAL SHIPPING INFORMATION

We ship internationally via DHL Express and DHL Express Worldwide which we find is the most reliable and affordable delivery partner. Please note it is your responsibility to advise us if you want us to use an alternative or specific delivery service. You would need to advise us of this when placing your order so we can make a note of it.

UK sales tax will be automatically deducted for international customers at checkout.

All international duties, import VAT and customs clearance fees are included in the checkout total. Shipping is additional and is also calculated at checkout. 

For further information, please read our T’s and C’s. 

Deliveries that are refused will be destroyed by the courier. If the importer chooses to return the parcel to us please note we will be unable to refund the parcel.

SHIPPING FAQ

What do I need to do in order to receive my parcel on time?

Our deliveries will require a signature. If delivery has been attempted for a signed for package it is your responsibility to contact the delivery provider with the tracking information and locate/ collect the parcel.

No delivery has been attempted and my parcel has not arrived - what shall I do?

Get in touch with us at info@theownstudio.com if you have not received the package within 7 working days from the date when you received your dispatch notice. Usually the package will remain in the local depot or post office and we can rearrange a delivery to you with a track number, or we can provide you with the track number so you can collect it from the collection point.

What is your returns policy?

Please click here to read through our returns policy.