SHIPPING

SHIPPING

 

UK SHIPPING COSTS

£7 for orders under £100

Complimentary for orders over £100.

Please note, if you are placing a rush order and you are UK based, we recommend either collection directly from the studio or organising a courier for delivery.

  

INTERNATIONAL SHIPPING COSTS


Please see indicative prices below for shipping. We ship via UPS and FedEx Express and our shipments are fully tracked and insured (Please note this is a guide only, and may change as it is dependent on the weight of your order and your location).  

Shipping to the EU £40 (Occasion Wear),  up to £80 (Bridal)

Shipping to the US £40 (Occasion Wear), up to £80 (Bridal)

Shipping to Australia £65 (Occasion Wear), up to £120 (Bridal)

Rest of the world £50 (Occasion Wear), up to £120 (Bridal)

 

INTERNATIONAL SHIPPING INFORMATION

We ship internationally.

UK sales tax will be automatically deducted for international customers at checkout, which means that if you are based outside the UK you will receive a 20% discount on the listed RRP.

If you are based outside of the UK your parcel may be subject to a customs charge upon arrival. The exact amount will depend on the item, the value of the parcel, what it contains and the guidelines in the delivery country customs. Each country has their own set of rules so unfortunately we are unable to advise on the amount this may be - it is best to investigate this with your local tax or customs department directly.

Deliveries that are refused due to non payment of fees may be destroyed by the courier. If the importer chooses to return the parcel to us please note we will be unable to refund the parcel.

We charge you for your order in GBP POUNDS Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by your credit or debit card company.

 

SHIPPING FAQ


What do I need to do in order to receive my parcel on time?

Our deliveries will require a signature. If delivery has been attempted for a signed for package it is your responsibility to contact the delivery provider with the tracking information and locate/ collect the parcel.


No delivery has been attempted and my parcel has not arrived - what shall I do?

Get in touch with us at info@theownstudio.com if you have not received the package within 7 working days from the date when you received your dispatch notice. Usually the package will remain in the local depot or post office and we can rearrange a delivery to you with a track number, or we can provide you with the track number so you can collect it from the collection point.


What is your returns policy?

Please click here to read through our returns policy.