NEW YORK POP UP - Q&A
We can't wait to meet you at our New York pop up, please find everything you need to know below. If you have any further questions, do not hesitate to contact us at firstname.lastname@example.org.
Where and when is the pop up?
From the 12 - 16 April 2023 we will be hosting an exclusive pop up at The Hotel Chelsea, 222 West Twenty-Third Street, New York.
What pieces will be at the pop up?
Expect to see a wide range of our iconic signature bridal styles including dresses, separates, jumpsuits and tailoring. We will be showcasing a brand new party collection as well as some of our classic party pieces, perfect for that dance floor switch up. If there is a style you would particularly like to try please make a note of this in your booking form and we will do our best to make sure it is there for you.
Contemporary earrings from two of our favourite accessories brands Alighieri and Completed Works will also be available to view and purchase during your appointment, you can view the full selection here.
I am a 2023 bride, what are the lead times on the pieces?
If you are a 2023 bride we are offering complimentary rush orders for the duration of the pop up to make sure you can receive your pieces well in advance of your wedding. If your wedding is less than 6 weeks after your appointment date, get in touch and we can advise.
Can I drop in to the pop up?
The pop up showroom will be available via appointment only, during your one hour appointment you will have the showroom exclusively to yourself so you can browse and try the collection at your leisure. You will be hosted by one of the label’s co-founders and designers who will be on hand to assist you.
Will you have any off the rack samples to buy on the day?
We do not offer off the rack samples as all our pieces are made to measure.
How many people can I bring to my appointment?
Due to the intimate size of the space we recommend bringing one guest, maximum two. Unfortunately we cannot accommodate children or pets.
If I decide to purchase a piece, what happens next?
We work with international brides day in day out so you can have complete confidence in our process. We will provide you with lots of information at your appointment but here is a brief summary of what to expect:
Our styles are made to measure (your outfit is completely custom to your measurements rather than made in a standard dress side) so if you decide to go ahead with one of our pieces, we will take your measurements at your appointment and discuss in detail how you would like the piece to fit and any tweaks you’d like to make (want add or remove a train, change the thickness of a strap or the length of a sleeve? No problem).
From here we will create your personalised brief for our specialist atelier team. You will approve this before we begin making your pieces.
We will be in regular contact with you to keep you updated on how your pieces are tracking.
Your outfit will then be made and our meticulous quality control process will be carried out.
We will deliver your pieces to you well in advance of the wedding to allow for shipping time.
You will receive your dress complete with care information, a dress bag and hanger. We always recommend booking in an appointment with a local seamstress or tailor to make any small tweaks you might need, for example if your piece is floor length and you didn’t have your wedding shoes on the day of your appointments we will leave your piece a little long to accommodate and you may want to have it hemmed to the final length locally.
Is it possible to make changes to the designs?
Yes, we are very happy to work with you to tweak elements of a design. We will provide you with a sketch of the updated look before we begin making your piece.