NEW YORK POP UP - Q&A
We can't wait to meet you at our New York pop up, please find everything you need to know below. If you have any further questions, do not hesitate to contact us at firstname.lastname@example.org.
Where and when is the pop up?
From the 11 - 15 October 2023 we will be returning to The Hotel Chelsea, 222 West Twenty-Third Street, New York to host an exclusive pop-up. When you arrive at the hotel, please ask for The OWN Studio the front desk and they will direct you to our suite.
What pieces will be at the pop up?
Expect to see a selection of our iconic signature bridal styles including dresses, separates, tailoring and party pieces. You will also be the first in the world to preview and shop our brand new 2024 collection, EDITION 007, featuring both relaxed silken gowns and more structured silhouettes cut from luxurious European fabrics. If there is a style you would particularly like to try please make a note of this in your booking form and we will do our best to make sure it is there for you.
Contemporary accessories from some of our favourite brands will also be available to view and purchase during your appointment.
THE OWN STUDIO X ANNY CHOI
We are so excited to be partnering once more with the amazing Anny Choi who will be hosting bridal appointments with us on Wednesday 11th October. As as an editor at US Vogue for seven years before turning her focus to red carpet, editorial and bridal styling, Anny is renowned for her impeccable eye for effortless yet luxurious pieces and her ultra cool aesthetic is behind some of the most iconic bridal looks published in luxury fashion titles. Along with a member of the OWN team, Anny will be hosting appointments across the day on Wednesday offering her styling advice and helping you build a wedding look - this is a unique opportunity for any bride-to-be. Anny Choi appointments are £80 and are set to fill up fast so book now to avoid disappointment!
Is it possible to make changes to the designs?
Yes, we are very happy to work with you to tweak elements of a design to make it completely your own. We will provide you with a sketch of the updated look before we begin making your piece so you can have complete confidence in the finished look.
Do you work with international brides on bespoke commissions?
Creating bespoke and one-off pieces is what we do and we love working with brides to design totally unique looks. We work with international brides on bespoke commissions on a regular basis, this is an incredibly collaborative process with regular virtual meet ups as well as in-person fittings, if you would like to explore creating a bespoke look with us please email us at email@example.com and we can share more information on how this works and how to prepare ahead of your appointment. You can also see more about our bespoke process here.
I am a 2023 bride, what are the lead times on the pieces?
If you are a 2023 bride we are offering complimentary rush orders for the duration of the pop up to make sure you can receive your pieces well in advance of your wedding. If your wedding is less than 6 weeks after your appointment date, get in touch and we can advise.
Can I drop in to the pop up?
The pop up showroom will be available via appointment only, during your one hour appointment you will have the showroom exclusively to yourself so you can browse and try the collection at your leisure. You will be hosted by one of the label’s co-founders or a senior stylist who will be on hand to assist you.
Will you have any off the rack samples to buy on the day?
We do not offer off the rack samples as all our pieces are made to measure.
How many people can I bring to my appointment?
Due to the intimate size of the space we recommend bringing one guest, maximum two. Unfortunately we cannot accommodate children or pets.
If I decide to purchase a piece, what happens next?
We work with international brides day in day out so you can have complete confidence in our process. We will provide you with lots of information at your appointment but here is a brief summary of what to expect:
Our styles are made to measure (your outfit is completely custom to your measurements rather than made in a standard dress side) so if you decide to go ahead with one of our pieces, we will take your measurements at your appointment and discuss in detail how you would like the piece to fit and any tweaks you’d like to make (want add or remove a train, change the thickness of a strap or the length of a sleeve? No problem).
From here we will create your personalised brief for our specialist atelier team. You will approve this before we begin making your pieces.
We will be in regular contact with you to keep you updated on how your pieces are tracking.
Your outfit will then be made and our meticulous quality control process will be carried out.
We will deliver your pieces to you well in advance of the wedding to allow for shipping time.
You will receive your dress complete with care information, a dress bag and hanger. We always recommend booking in an appointment with a local seamstress or tailor to make any small tweaks you might need, for example if your piece is floor length and you didn’t have your wedding shoes on the day of your appointments we will leave your piece a little long to accommodate and you may want to have it hemmed to the final length locally.