Q+A

I N T E R N A T I O N A L   S H I P P I N G 

We ship anywhere in the world, please see here for full information on shipping and customs charges. For international brides we offer a virtual consultation service where we show you the dress on a mannequin and can chat through any questions you might have. We can also send fabric swatches in advance to give you a feel for the fabric. Our virtual consultations are £10 which is redeemable against the price of a bridal dress if you decide to go ahead with your purchase. 
Our pieces are handcrafted by our incredible team in London and we have a really easy step by step guide to help you take your measurements. 

Get in touch if you are interested in a virtual consultation, or if you have any other questions.

 

S T E P   B Y   S T E P   P R O C E S S 

I've chosen my dress, what happens next?

STEP 1 - MEASUREMENTS

If you are a UK based customer and can visit the studio, we can take your measurements there. These appointments last 30 minutes. If you have had a second appointment and we have time we will normally take your measurements to save you the trouble of having to come back! 

If you are an international customer we will send across a measurements form for you to fill out, using this video as a guide. Please take your measurements carefully as we will make it to the exact specification provided.

During your measurements appointment we will discuss any changes you would like to make to the outfit. Once agreed we will send you your order form. It is super important that you read this through carefully and check you are happy with your measurements as any large fluctuations will require a lot of work and potentially cost to put right. It takes around 5 minutes for you to check you are happy with your measurements and it’s an important purchase so please do take the time to do so. 

 

STEP 2 - SHELL FITTING

For UK based customers the next stage is a fitting at our seamstresses studio in London around 4-6 weeks ahead of the wedding. The outfit will be 80% finished and ready for final tweaks to fit. Our seamstress will have left the hem raw and unfinished so you can bring your wedding shoes and get the length cut correctly. The cost for this fitting is £150, this includes the cost of the fitting and one set of alterations relating to the fit. Please note if you decide you want to tweak the design in this fitting, we will need to agree a bespoke cost for this. 

We will always send you notes from your fitting, please read these through carefully as we will make the changes using this document.

If you decide you would like a second fitting for reassurance purposes, the cost for this is £60. You can of course decide this once you have been for your first fitting. 

You are not obliged to book a fitting however when it is a made to measure piece we always recommend it to ensure you get the perfect fit. Please note we do not offer “try on” appointments at our studio because if any changes are requested you will need to do a fitting at our seamstresses studio.

 

STEP 3 - DELIVERY / COLLECTION

Once we have finished everything we will then send your outfit to you, around 2-4 weeks ahead of the wedding. We send via UPS Next Day Delivery fully tracked and insured. If you would prefer to collect your outfit from the studio do let us know. Please be aware your outfit is folded in order to package it up, so it will need a light steam once it arrives with you (instructions on how to care for your dress will be included in the box). 

If you are a rush order, we kindly ask that you either collect your outfit directly from the studio or organise a courier for collection, to avoid any delays in the post. We recommend Proovia or Addison Lee.

 

P R I C I N G   T R A N S P A R E N C Y 

We are really proud of the fact that we offer a Made in London service for a fraction of the price of many others in the industry, here and around the world. Our fabrics are amongst the most expensive you can buy and our seamstress has been in the industry for decades, working at large fashion houses and for luxury private clients. We have always kept our pricing transparent and fair. Pricing is listed on our website and we always separate out fitting costs rather than baking it into the price, in case a fitting is not required. If you request changes to the design we are flexible and will always work to do this at the lowest possible cost to you.   

 

L E A D T I M E S 

How long does it take to make a bridal garment?  As your garment is made to measure or made to order, it takes up to 4-6 months to make. In busy periods it may be longer - best to get in touch with us and ask! 

 

Can I get my bridal garment faster than 4-6 months?  We have a team of seamstresses at our London atelier who are dedicated to working on orders with shorter lead times. Capacity for rush orders is limited though so do get in touch asap if your wedding is imminent - contact us here.

 

Can I change / customise / personalise any of your designs? We work very differently to a typical stockist as we make every piece to measure or to order, especially for you. This means we are able to offer design customisations on our pieces and you can also swap the fabric too. Just let us know what you have in mind!

 

Do I need to come for an appointment and try my dress on beforehand, or can I just order online?  It's entirely up to you! Our pieces have been designed to fit comfortably and to your exact size without the need to have lots of additional fittings, however some brides do like to try the samples on beforehand, which you are more than welcome to do too!

 

How much do your appointments cost? Our appointments cost £20. You and your guests will be able to enjoy a glass of fizz while browsing the collection and trying your favourite pieces! Find more information on our studio here


What happens if I lose or gain weight before my wedding day?  Don’t worry too much if you lose or gain a little weight in the run up to your wedding day, this is perfectly normal! This is why we always recommend a shell fitting at our seamstresses studio just before your wedding so tweaks can be made to the fit. 

 

Tell me about your quality control process...  We have a really rigorous quality control process and make each and every piece here in London. We have complete control over every element of the supply chain and do not outsource anything overseas.  By the time the dress is delivered to you, it will have been triple checked by us and our seamstresses to ensure it is absolutely perfect – from fit to fabric.

 

Where are your garments made?  Everything is made in London.

 

Can I take photos while trying on the dresses? Yes of course! We are not fussy about this - make sure you tag us in your looks #facesofown

 

Do you take bespoke commissions?  Yes we love working with customers on bespoke commissions! Find out more information here 

 

What does made to measure mean?  It means it is especially made for you, according to your measurements.

  

I don’t feel confident enough to take my own measurements – what do you recommend?  No worries - there is an easy solution. Head to any local tailor (usually found within a dry cleaner) and they will do it for you, or if you're local, we can do it for you in the studio.

 

How do I get a feel for the fabric?  We offer a free fabric swatch service so you can feel the luxurious fabric ahead of purchasing - get in touch and we'll send you a swatch, free of charge.

 

Can I come and try my dress on before I buy it? Of course, we would love to meet you. We offer appointments at our studio  - click here to make an appointment.

 

OCCASION WEAR & ACCESSORIES

What if my measurements sit across different size categories? Every body shape is different so if your measurements differ between size categories then don’t worry, this is normal. The best thing to do is to size up as you can always have it altered afterward. We recommend the app SOJO as it will help you find seamstresses and tailors in your area.

 

Do I need to come for an appointment and try my dress on beforehand, or can I just order online?  It's entirely up to you! Our occasion wear pieces have been designed to fit comfortably and are true to size, however if you would like to try before you buy there are a number of ways to do this, either by booking an appointment or via another one of our services. Please click here to get in touch with us about trying a sample. 

 

Can I get a fabric swatch? Absolutely, get in touch with us here  and let us know what fabric swatch you'd like and your address and we will post one out to you. 

How do I return an item?

Please note: bridal, occasion wear pieces and shirts are not eligible for exchanges or refunds as they have been made especially for you. Shoes are eligible for a return (up to 14 days). 

Please read returns information here  

Where are your bridesmaids garments made?  All our bridesmaids garments are made in London.

 

Our COVID-19 policy

We want your studio experience to be completely relaxed and enjoyable, keeping everyone safe during appointments is a big part of this so we will be following the below guidelines until we are advised further by the government:

  • If you feel in any way unwell ahead of your appointment or have been in contact with someone that has become unwell with covid symptoms, we ask that you rearrange your appointment
  • Before your appointment all garments will be steamed and surfaces and doors will be cleaned
  • We will ask you to clean your hands with the antibacterial gel provided upon arrival
  • We ask that you and your guests bring face masks to your appointment
  • You are welcome to bring guests to your appointment, but the guidelines require your guests be from your household or support bubble
  • All attendees must wear a face covering
  • The studio will be closed to any other visitors during your appointment (this is our policy anyway!)
  • Wherever possible we will ask you to put garments on yourself to avoid and close contact, if you do need help being fitted into a piece, gloves and a mask will be worn
  • You will need to be able to provide name & contact details for your guests for track and trace purposes.