SOJO - FAQs
Who is SOJO?
SOJO is an online clothing alterations and repair service with a mission to build a more sustainable fashion future. We’ve partnered with SOJO to help make alterations or repairs on your ready to wear OWN evening wear pieces easy and accessible.
It’s worth keeping it in mind that you can approach them for any type of tailoring / alterations so if you’re looking for a quick repair of your wedding outfit after the event has taken place or would like to find ways to tailor your wedding outfit after the wedding, SOJO can help.
Where are SOJO based?
SOJO is nationwide. Outside of London they provide a reliable postal service. Alternatively if you’re based in London they offer a door-to-door collection or in-person alterations at their studio in East London.
How long will it take?
In London, SOJOs riders deliver your item back to your door within five days. If based elsewhere in the UK, you can expect your items to be returned within seven days. If you would like to change the date or time of your collection or drop off please contact SOJO as soon as possible at email@example.com and they will do their best to accommodate your request.
What services does SOJO offer? How do customers communicate the service they want for the garment?
When using the online booking flow, customers will be shown all SOJO service options. When tailoring your item, we also include instructions and videos to match your items (e.g. providing a pair of trousers with the correct fit on your waist as a sample for our in-house tailors to match) or to pin your items to the desired specification. When in doubt, SOJOs team of experts are standing by and will respond swiftly to all email enquiries at firstname.lastname@example.org.
How should I package my item?
For London customers, when your SOJO rider arrives to collect your clothes, all you need to do is hand them over. They will then carefully place them into your reusable SOJO package and label with your order number.
For customers elsewhere in the UK, box or package your order, print your label and drop-off your package at any of the 6,000+ DPD drop-off locations in Great Britain. Find your nearest or most suitable here.
SOJO understands that your pieces are important to you, and will always treat them with the utmost care and respect. Find out more [landing page URL]
How can I learn more about SOJO?
To find out more about SOJO please visit their website https://www.sojo.uk/