Q+A

 

How do I book an appointment? 

You can book an appointment via our appointments page HERE.

  

How many people can I bring to my appointment? 

In The Lounge we can accommodate up to 3 guests. In The Snug we can accommodate 1-2 guests. 

  

How do I join the waitlist? 

You can join the waitlist here.

  

What size range of samples do you have?

We stock a range of bridal sample sizes from 10-18 but we do not stock every piece in every size. If there is a particular style you would like to try in a certain size please let us know and we will be able to flag in advance if it is available. We would be more than happy to share a full list of styles and sizes on request.

  

What underwear should I wear? 

Good underwear transforms an outfit and when it comes to wearing a sleek, silky dress, it is the red carpet’s biggest trade secret - we firmly believe it is just as important as the dress itself. 

For this reason we always recommend coming to your appointment with the right underwear. It might not be the underwear you end up wearing on the day but it will at least show you how the dress looks with shapewear and your stylist will be able to advise (alongside the underwear specialists The Pantry) on what will work with your chosen dress. We have some pieces available to try in the studio but we won’t be able to cater to all bust sizes/body shapes so it is always best to bring your own.  

Make sure you read this blog  for our insider tips and recommendations on the best underwear to wear at your appointment (and at the wedding day too)

 

Do you offer made to order or made to measure? 

We offer made to order, custom made and fully bespoke services, with everything made in our London atelier. You can read more about those services here.

 

Do you offer alterations for your made to order service?

We always recommend planning for alterations to perfect the fit and adjust the length of the dress. 


When choosing made to order it is the customer’s responsibility to book, organise and manage your own alterations.


You are very welcome to organise your own seamstress, alternatively we work with an excellent alterations partner called ‘The Seam’, who have a network of specialist bridal and evening wear seamstresses based around the UK and are familiar with our pieces. 


Alternatively you are welcome to have a fitting at our atelier. Please note that while we will always do our best to accommodate you, fittings are available on a first come, first serve basis and availability is not guaranteed. 


​​INTERNATIONAL SHIPPING

We ship anywhere in the world, please see here for full information on shipping and customs charges. For international brides we offer a virtual consultation service where we show you the dress on a mannequin and can chat through any questions you might have. We can also send fabric swatches in advance to give you a feel for the fabric. Our virtual consultations are £10 which is redeemable against the price of a bridal dress if you decide to go ahead with your purchase. 


Our pieces are handcrafted by our incredible team in London and we have a really easy step by step guide to help you take your measurements. 


Get in touch if you are interested in a virtual consultation, or if you have any other questions.

 

HOW DO I TAKE MY MEASUREMENTS? 

If you are a UK based customer and can visit the studio, we can take your measurements there. These appointments last 45 minutes. We ask that you attend your appointment in fitted leggings and a top if possible and underwear that you feel comfortable being measured in.

If you are an international customer we will send across a measurement form for you to fill out. Please use this video guide if you have chosen our made to order service or this video guide if you have chosen custom made or bespoke services. Please take your measurements carefully as we will make it in accordance with the measurements provided.

  

I don’t feel confident enough to take my own measurements – what do you recommend?  

No worries - there is an easy solution. Head to any local tailor (usually found within a dry cleaner) and they will do it for you.

   

PRICING TRANSPARENCY

We are really proud of the fact that we offer a Made in London service for a fraction of the price of many others in the industry, here and around the world. 

We are known for our quality and craftsmanship; our passion for this sits at the heart of everything we do and is what makes an OWN garment completely unique and innately luxurious. 

We are incredibly passionate about our fabrics and work with some of the oldest and most prestigious fabric houses in the world. Many of them are still small family run businesses based in Italy and France that have been supplying royalty and couture fashion houses for decades. 

Our garments are worked on by hand; using couture techniques and delicate finishes. We’re very lucky to have an incredibly talented team within our atelier, with decades of experience at world renowned fashion houses. Our made to order pricing is listed on our website so you can be fully informed. 

 

LEAD TIMES 

How long does it take to make a bridal garment?  

As your garment is made especially for you, therefore it does carry with it a lead time. 

For made to order pieces please allow 4 - 8 months, for custom made pieces please allow 8-10 months and for bespoke commissions allow 10 - 12 months. 

 

Can I get my garment faster than this?  

We have a team at our London atelier who are dedicated to working on orders with shorter lead times. Capacity for rush orders is limited though so do get in touch asap if your wedding is imminent - contact us here.

 

Can I change / customise / personalise any of your designs? 

If you choose our made to order service, your piece will be handmade especially for you in your nearest dress size at our London atelier. Customisations to the design of the garment are not available with this service.

If you choose our custom made service, your piece will be made by hand to your exact measurements and fit specification. Custom made means a bespoke pattern is cut each time to the exact measurements of the person it is being created for therefore with this service you will have complete freedom to tweak the design or fabrics. We will work with you on any customisations you may want to make to the design and will provide you with a cost for this based on the level of customisation involved. 

 

Do I need to come for an appointment and try my dress on beforehand, or can I just order online?  

It's entirely up to you! Our dresses have been designed for an easy and incredible fit making it really simple to shop online with us. If you are not able to visit us at the studio but have some questions before ordering, we offer virtual appointments where you can chat to one of our in-house stylists and view your shortlisted styles in detail. We can provide you with lots of additional information, content and fabric swatches to ensure you feel confident before you order. 

    

How much do your appointments cost? 

All appointment types and pricing can be found on our booking page. You and your guests will be hosted by one of our amazing stylists in your own private fitting area. Drink refreshments (including bubbles) will be available. Find more information on our studio here.

  
What happens if I lose or gain weight before my wedding day?  

Don’t worry too much if you lose or gain a little weight in the run up to your wedding day, this is perfectly normal! This is why we always recommend planning for alterations as part of the process.

   

Tell me about your quality control process...  

We have a really rigorous quality control process and make each and every piece here in London. We have complete control over every element of the supply chain and do not outsource anything overseas.  By the time the dress is delivered to you, it will have been carefully checked by us and our seamstresses to ensure it is absolutely perfect – from fit to fabric.

  

Where are your garments made?  Everything is made in London.

 

Can I take photos while trying on the dresses? 

Yes of course! We generally recommend that you hand your phone to your OWN stylist so they can take the photos, leaving you free to enjoy the appointment (they know the best photo spots too!)

 

Do you take bespoke commissions?  Yes we love working with customers on bespoke commissions, we have a dedicated team at the studio and atelier who work especially on bespoke brides. Find out more information here 

 

How do I get a feel for the fabric?  

We offer a fabric swatch service so you can feel our luxurious fabrics ahead of purchasing - get in touch and we'll send you a swatch.

 

EVENING WEAR & ACCESSORIES

What if my measurements sit across different size categories? Every body shape is different so if your measurements differ between size categories then don’t worry, this is normal. The best thing to do is to size up as you can always have it altered afterward. We recommend the app SOJO or The Seam as they help you find seamstresses and tailors in your area.

 

Do I need to come for an appointment and try my dress on beforehand, or can I just order online? 

It's entirely up to you! Our evening wear pieces have been designed to fit comfortably and are true to size, however if you would like to try before you buy there are a number of ways to do this, either by booking an appointment or via another one of our services. Please click here to get in touch with us about trying a sample. 

  

Can I get a fabric swatch?

Absolutely, get in touch with us here  and let us know what fabric swatch you'd like and your address and we will post one out to you. 

 

How do I return an item?

Please note: bridal, occasion wear pieces and shirts are not eligible for exchanges or refunds as they have been made especially for you. Shoes are eligible for a return (up to 14 days). 

Please read returns information here.   

 

Where are your evening wear garments made?  All our pieces are made in London.