Following your fittings we will be in touch with your fitting notes. These will capture everything that was agreed at the fitting in terms of alterations to the outfit and any other next steps. We will ask you to read over these notes however if we do not hear from you within 24 hours the dress will be altered as per the notes. If you have anything else you’d like to add we can of course capture these in the notes and brief it into our atelier.
Depending on the package you have chosen, you will have either one or two further fittings remaining after your first fitting. At your final fitting you will be able to check you are happy with the alterations we have made following the previous fitting, sign the outfit off and take it away with you! We will ask you to sign a release form when you take it away.
OPTIONS FOR RECEIVING YOUR OUTFIT
COLLECTION (recommended)
We recommend collecting your outfit so you can sign it off in person. Once your dress is ready we will let you know so you can book collection. Otherwise, if you are happy with all changes made from your first fitting, you will be able to take your outfit home with you at your second fitting.
Your piece(s) will be beautifully steamed and hanging, wrapped in a protective packaging and ready to take in a garment bag along with care instructions. We offer collection during our opening hours on weekdays at a pre-arranged time convenient to you. We can arrange this with you over email or on the phone.
DELIVERY
If you are unable to collect in person or are an international customer we can deliver your outfit to you fully insured via an express service with a specialist carrier. Your outfit will be steamed and packaged in our signature presentation boxes along with a dress bag, hanger, care instructions and useful information from us. Please note that garments will need to be folded for travel so may require a light steam before the big day, more information on this is included with your outfit. Shipping within the UK is complimentary, international delivery carries an additional shipping fee and may be subject to local customs fees - please see HERE for more information.
COURIER
If you would prefer for your dress to be couriered to you, you are more than welcome to arrange this. We recommend the Addison Lee courier service. Please ensure the courier is booked to collect during our weekday opening hours and a member of the team will be on hand to meet the driver and place the outfit in the car - just let us know when to expect them. We can either lie your outfit flat in a dress bag in the back of the car (recommended) or folded in a presentation box with a dress bag and hanger included. Please note if the dress is folded it may need a light steam before the big day. Booking couriers and courier fees are the responsibility of the customer.